Refund policy

Returns and Refunds

Every BKR International item is made to order. Nothing is embroidered or printed until you place the order, which means we hold no stock and cannot resell a returned item.

For that reason we do not accept returns or exchanges for change of mind, including ordering the wrong size or colour. Please check the size guide on the product page before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, we will replace it or refund it in full. Contact us at fuklaundry@gmail.com within 30 days of delivery with your order number, a photograph of the item showing the issue, and a photograph of the shipping label on the packaging.

We will confirm the outcome by email. In most cases you will not need to ship the item back to us.

Lost in transit

If tracking shows your parcel as lost, contact us within 30 days of the estimated delivery date and we will arrange a replacement at no cost to you.

Incorrect address

If an order is returned to us because the shipping address was incomplete or incorrect, we will contact you to arrange reshipment. Reshipment costs are payable by the customer.